FAQ

Frequently Asked Questions (FAQ)

What is Nuvareli™?

Nuvareli™ is a home lifestyle brand focused on thoughtfully designed essentials that bring comfort, organization, and style into everyday living spaces. Our products are created to help make your home feel more functional, welcoming, and enjoyable.

Where does Nuvareli™ ship?

We currently offer shipping to customers in the United States and selected international locations. Available shipping destinations and delivery options will be displayed during checkout.

How long will my order take to arrive?

Orders usually require 2–4 business days for processing before shipment.

Estimated delivery times:

  • United States: 10–15 business days

  • Canada / UK / Australia: 11–16 business days

  • Other international locations: 15–20 business days

Delivery times may vary depending on location, carrier conditions, and seasonal demand.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 1–3 business days for tracking updates to appear after the shipping label has been created.

Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure timely delivery.

If you need to update your order information or request cancellation, please contact us within 12 hours after purchase.

Once your order enters the fulfillment process, changes or cancellations may no longer be possible.

What payment methods do you accept?

Nuvareli™ accepts secure payment methods including:

  • Major credit cards

  • Debit cards

  • PayPal

All payments are processed securely in United States Dollars (USD).

Is my payment information secure?

Yes. We use trusted payment processing systems and secure encryption technology to help protect your personal and payment information.

Nuvareli™ does not store your complete credit or debit card details on our servers.

What is your return policy?

We offer a 30-day return period after your order has been delivered.

To be eligible for a return:

  • The item must be unused and in original condition

  • Original packaging should be included when applicable

  • Proof of purchase is required

Please contact our support team before sending any return package.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number

  • Photos or videos of the issue

  • A brief description of the problem

Our team will review your request and assist with the next steps.

Do you offer exchanges?

If you need a different item, we recommend returning the original product after approval and placing a new order for the replacement item.

This helps ensure the fastest processing time.

Are there any additional taxes or fees?

Depending on your location, additional customs duties, import fees, or local taxes may apply.

International customers are responsible for any charges required by their local regulations.

How can I contact Nuvareli™ customer support?

Our support team is happy to assist you with orders, products, and general questions.

Email:
support@nuvareli.com

Address:
Vianney Catalog Los Angeles
627 S Los Angeles St
Los Angeles, CA 90014
United States

We will do our best to respond as quickly as possible during business hours.

Can I unsubscribe from marketing emails?

Yes. If you no longer wish to receive promotional emails, you can click the unsubscribe link at the bottom of any marketing email.

You can also contact our support team for assistance with your email preferences.

Are Nuvareli™ products suitable for all home styles?

Our products are designed with versatile, modern aesthetics that complement a variety of interiors, including contemporary, minimalist, farmhouse, cozy, and apartment-style homes.

We create pieces that blend naturally into everyday spaces while adding practical value.