Return & Refund Policy

Return & Refund Policy

At Nuvareli™, we want every customer to feel comfortable and confident when shopping with us. If something does not meet your expectations, our Return & Refund Policy explains the process for requesting returns, replacements, and refunds.

1. Return Requirements

We accept return requests within 30 days after your order has been delivered.

To qualify for a return, please ensure that:

✔ The item is in its original condition
✔ The product has not been used, altered, or damaged
✔ Original packaging and included accessories are provided when applicable
✔ Proof of purchase or order information is available

Items that do not meet these conditions may not be eligible for return approval.

2. Requesting a Return

To begin the return process, please contact our customer support team:

Email:
support@nuvareli.com

After your return request is reviewed and approved:

  • We will provide the necessary return instructions

  • You will receive information about the return shipping process

  • Items should only be shipped after receiving return authorization

Please do not send items back without prior approval, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

Please check your order carefully after delivery.

If your item arrives damaged, has a manufacturing issue, or you receive the wrong product, contact us as soon as possible. Our team will review the details and help provide an appropriate solution.

For faster assistance, please include:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

4. Items Not Eligible for Return

Some products cannot be returned due to their nature, including:

  • Personalized or customized items

  • Products that have been used or altered

  • Items without original packaging

  • Gift cards

  • Clearance or final sale items

  • Original shipping charges

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you would like to receive a different item, color, or replacement product, the recommended process is:

  1. Request a return for the original item

  2. Wait for return approval and processing

  3. Place a new order for the desired replacement item

This helps ensure the fastest way to receive your new product.

6. European Union 14-Day Cancellation Right

For orders delivered within the European Union, customers may have the right to cancel or return their purchase within 14 days of receiving the item.

To qualify:

✔ The item must remain unused
✔ The product must be returned in its original condition and packaging
✔ Proof of purchase is required

This right applies separately from our standard return period.

7. Refund Process

Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.

If approved:

  • Refunds will be issued back to your original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time to complete the transaction

If you have not received your refund after the expected processing period, please contact us for assistance.

8. Return Shipping Information

Please contact Nuvareli™ before sending any return package.

A return authorization and shipping instructions must be provided before items are shipped back.

Return Contact:
Nuvareli™
Vianney Catalog Los Angeles
627 S Los Angeles St
Los Angeles, CA 90014
United States

Thank you for choosing Nuvareli™.
We appreciate your trust and are committed to making your shopping experience simple, transparent, and reliable.